Refund & Cancellation Policy

1. Overview & General Principle

At Dime Wallet Guidebook Co., Ltd., we strive to deliver exceptional, high-depth educational experiences. Because our 1-on-1 consultations and cohort workshops require dedicated instructor scheduling, custom syllabus preparation, and laboratory workstation reservations at our Chiang Mai center, our refund and cancellation policies balance participant flexibility with operational commitments.

2. Cancellation & Rescheduling Timeframes

A. 1-on-1 Educational Consultations

• Rescheduling (More than 48 Hours Prior): You may reschedule your consultation up to two (2) times at no additional charge by notifying us at least 48 hours prior to your scheduled session time.
• Cancellation with Full Refund (More than 72 Hours Prior): Cancellations submitted at least 72 hours before the session start time are eligible for a 100% full refund, minus any third-party payment gateway transaction processing fees.
• Late Cancellation (24 to 72 Hours Prior): Cancellations made between 24 and 72 hours before the scheduled session are eligible for a 50% partial refund to cover reserved instructor time.
• Short Notice / Less Than 24 Hours: Cancellations made within 24 hours of the session start time are non-refundable.

B. Cohort Workshops & 2-Day Intensives

• More than 7 Calendar Days Notice: Full refund (100%) or complimentary transfer to the next available workshop cohort.
• 3 to 7 Calendar Days Notice: 50% partial refund.
• Less than 3 Calendar Days Notice: Non-refundable, but you may nominate a colleague or substitute participant to attend in your seat.

3. No-Shows & Work Already Commenced

• Participant No-Shows: If a participant fails to attend a confirmed in-person session in Chiang Mai or join a scheduled remote video session within 20 minutes of the start time without prior notice, the session fee is forfeited in full and no refund will be issued.
• Sessions Already Conducted: Once an educational session or workshop has commenced and instructor instruction has been delivered, session fees are strictly non-refundable.

4. Non-Refundable Items & Materials

The following items and service components are strictly non-refundable:

1. Physical hardware items (such as stainless steel seed backup plates or punch tools) once unsealed or stamped.
2. Custom written security audit preparation reports once delivered to the client.
3. Transaction fees imposed by intermediary banking institutions.

5. Refund Application Process & Timeframe

To request a cancellation or refund:

1. Send an email to contact@flowaxispoint.click with the subject line “Refund Request — [Your Full Name]”.
2. Include your booking confirmation reference, scheduled session date, and reason for cancellation.
3. Our administrative team in Chiang Mai will review your request and confirm eligibility within 2 business days.
4. Approved refunds will be processed within 5 to 10 business days using the original payment method utilized during booking.

6. Company-Initiated Cancellations

In the rare event that Dime Wallet Guidebook must reschedule or cancel a session due to instructor illness, severe weather, or unforeseen technical disruption:

• You will be offered the choice of an immediate priority reschedule date or a 100% full refund.
• Dime Wallet Guidebook is not liable for secondary travel or lodging expenses incurred by participants traveling to Chiang Mai.

Questions regarding our policies?
Dime Wallet Guidebook Co., Ltd.
Office 12, 31 Example Street, Chiang Mai 00000, Thailand
Email: contact@flowaxispoint.click
Telephone: +66 52 000 763